Senior Business Analysis & Consulting

Bridging Complex Business Needs & Scalable IT Solutions

Miklinger s.r.o. brings more than 10 years of expertise in IT Business Analysis, Process Engineering (BPMN), API integrations and agile delivery for banking, public sector and enterprise clients.

10+
Years in international consulting
5+
Years specializing in banking & finance
5
International certifications (IREB, CSM, Pega, Appian)
5
Languages for global projects
Core Competencies

Services & Expertise

From requirements gathering to solution rollout — we cover the full cycle of business analysis and process consulting.

Requirements Engineering & Agile

Precise requirements specification following international standards, agile delivery with a clear backlog.

  • IREB standards for requirements gathering & specification
  • User Stories & Use Cases (JIRA, Gherkin)
  • Scrum Master services & ceremony facilitation
  • Backlog management & prioritization

BPM & Process Optimization

Modeling and optimizing business processes with implementation on leading BPM platforms.

  • BPMN 2.0 & UML modeling
  • Implementation in Camunda, Pega BPM, Appian BPM
  • Workshop facilitation, AS-IS / TO-BE mapping
  • Prototyping (Figma, Balsamiq)

System Integration & APIs

Specifying and validating interfaces across systems, including migrations and AI integrations.

  • REST API specifications (Swagger, Postman)
  • DB migration (DB2 → MS-SQL)
  • Conversational AI / chatbot integrations
  • Test management (JIRA, Excel)

Outsourcing & Regulatory

Risk and compliance management when working with external vendors and partners.

  • Outsourcing Management Practitioner approach
  • Partner pre-assessment & due diligence
  • Risk analysis & compliance
  • Vendor onboarding support
Portfolio

Projects & References

A selection of projects in banking, public sector, insurance and telecommunications.

Banking — International Retail Bank

Integration Analyst

Chatbot & card features, Bank Assurance

  • REST API specification for chatbot and card features
  • Analysis and design of Bank Assurance products
  • Coordination with development teams across countries
REST APISwaggerChatbot
Banking — International Retail Bank

Technical Business Analyst

Student account onboarding, Document Management

  • End-to-end onboarding of student accounts
  • Design of a document management solution
  • Process specification in Camunda, testing via Postman
CamundaPostmanOnboarding
Banking — International Retail Bank

Conversational AI Business Analyst

Chatbot & CRM integration, Customer Journeys

  • Design of chatbot integration with the CRM system
  • Mapping and optimizing customer journeys
  • REST API interface specification
Conversational AICRMREST API
Public Sector — Austria

Requirement Engineer & Proxy Scrum Master / PO

Register application, DB2 → SQL migration

  • Requirements gathering & management for the register application
  • Managing the migration from DB2 to SQL
  • Leading agile ceremonies
  • Support until Go-Live
IREBAgileDB MigrationSupport until Go-Live
Public Sector — Austria

Business Analyst

Client Applications Lifecycle Management

  • Managing the client application lifecycle
  • 2nd / 3rd level support
  • Documentation and process governance
Application Lifecycle2nd/3rd Level Support
Banking — Austrian Landesbank

Business Analyst & Scrum Master

Customer onboarding digitalization

  • Digitalizing the customer onboarding process
  • Solution design in React.js / C#
  • Scrum Master for the development team
React.jsC#Scrum
Outsourcing & Enterprise — International Bank & Property Financiers

Outsourcing Management Consultant

Pre-Assessment, Risk Analysis, Partner Onboarding

  • Pre-assessment of new vendors in Appian
  • Outsourcing risk analysis
  • Partner onboarding support
AppianOutsourcingRisk Analysis
Telecommunications

Network Redesign

Network architecture redesign

  • Analysis and redesign of network architecture
  • Requirements specification for technical teams
TelcoNetwork
Insurance

Sales at Tablet & Pega Process Tracking

Sales and process tracking digitalization

  • Design of a tablet-based sales solution for agents
  • Implementation of process tracking in Pega
Pega BPMSales Enablement
Healthcare

Healthcare Tracking Application

Application for tracking healthcare

  • Requirements analysis for the tracking application
  • User interface design (Balsamiq)
HealthcareUI Design
Credentials

Certifications & Education

Internationally recognized certifications in Requirements Engineering, Agile and BPM platforms.

Certified Scrum Master (CSM)
IREB Certified Professional for Requirements Engineering
PEGA Certified System Architect
Appian Certified Analyst
Appian Certified Designer
Outsourcing Management Practitioner

Academic Education

MSc — Information Management University of Economics in Bratislava, 2016
BSc — Business Informatics University of Economics in Bratislava, 2014
SlovakNative
GermanC1 — Business fluent
EnglishC1 — Business fluent
SpanishB2
FrenchB1
Contact

Let's discuss your project

Reach out about business analysis, process consulting or an integration project — we'll reply within 1–2 business days.

Company
Miklinger s.r.o.
Address
Karpatské námestie 7770/10A, Bratislava, Slovakia

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